Sarcastic, I know. I have deliberated over writing this post at all but I am so outraged by the conversation I just had with a local home improvement business that I felt I had to. I do my best to support local business but, sometimes, I can’t hold my tongue. Luckily, this is not a horror story of work gone wrong. I’m not even going to ask you to boycott or anything. I just need to get this out there.
I visited the Dearborn Home and Garden Expo this past weekend and had the opportunity to talk to many vendors about different projects Phil and I want to do around the house. I recently sold my home, so now we can focus on what to do at his house, and prioritize accordingly. I scheduled a tentative meeting with Harley’s Home Improvement for tomorrow to look at the attic and quote me on how much it would cost to install insulation. I talked with the gentlemen at the booth and we agreed that would be the most economical choice to cut energy costs. They were both very nice and I knew I was going to get a call to confirm my appointment later this week.
Today, I got THE CALL! I don’t know if it was the same person, but it sounded like it because he said he met me at the show. He could have just meant someone from the company. Regardless, he confirmed the time and the address. Then he asked me if it would be “Mr. and Mrs. Taylor.” I said no, I was confused as to why he was even asking this. I thought maybe it was to see if I was the homeowner or not, instead of just a renter. That would have made sense.
But then he kept going.
He asked if I knew if I wanted one of a list of types of insulation installed. I said I didn’t know what they were (and obviously still don’t because I can’t recall them). He then asked if I knew if I wanted fiberglass or some other style. I explained I expected he would be giving me a quote and that meant he would explain my options and the prices associated when I met with him.
Of course, he said. “It requires me to come there, look at your attic, and talk to you about what you want to put up.” Ok, duh, I know what a quote is. So, then, why were we still talking?
He then asked me if I would be prepared to make a decision for installation that day (tomorrow). No. I said I won’t know if I’m ready to make a decision until I hear what the options and costs are.
Why was this so difficult? And then, it all made sense.
He started to tell me that he is a certified something or other and that means he can explain the different options best and he should be able to tell my “husband” and I together. Because, he said, what if I want fiberglass and he really wants the other option? I told him I can guarantee neither of us know what the difference is, which is why I was going to meet with him to get the information and then make a decision.
At this point, I was getting annoyed. I didn’t appreciate being grilled over the phone about this and made it clear that I am perfectly capable of meeting him on my own, but he kept pushing. He even asked about a time when we would both be available so he can talk directly with my “husband” himself. I finally told him he can either meet with me tomorrow as scheduled or he can cancel it.
HE CANCELLED THE MEETING!
I was astounded. This guy just lost a sale because the man of the house wouldn’t be available to meet. He said to call him back when we will both (or presumably just Phil) be available. I’m sure you know that will not be happening. He practically told me that I’m not capable of understanding or explaining the options and simply assumed that I would not have the authority to make the difficult decision of what insulation to install in the house. Never mind the fact that I owned my own house for years and handled everything that needed to be done there myself. But, then, I keep forgetting I’m JUST a woman.
I know this is not the most egregious story anyone has when dealing with contractors. It’s even possible he didn’t actually mean things this way. But, I am positive he never would have asked Phil if both “Mr. and Mrs.” will be at the meeting and likely would not have gone on the way he did. I just couldn’t stand for this behavior and I will happily give my money to another company instead.